Help Desk

Browse F.A.Q. Topics

Classes

  • How do I know which courses I’m supposed to take?

    All counselors are required to take each online course. Your manager will let you know which course they would like you to take and in which order.

  • How do I find out my score after I complete an online course and quiz?

    Your results will be shown as soon as you complete a course.

  • How do I see which courses I have taken or need to take?

    To view your class progress, you will need to log into yourStudent Dashboard. A link to this can be found at the very bottom of your course list on the “Counselor Classes” page. Once logged in, you will see a list of all available courses. To view your progress, simply switch over to the “history” view by clicking the tab at the top of the screen. Only the courses you have taken or have started to take will appear on this screen.

General

  • What is my username and/or password?

    To log into the courses, use your work email address and the default counselor or manager password. If you try this username/password combination and still have trouble logging in, please see your manager or contact us at help@thesystemuniversity.com.

Library

  • Where can I find tips on using FlippingBook once I’ve opened a module in the library?

    You can find tips on using FlippingBook in each module under “Table of Contents.” Table of Contents opens automatically with each module and will be located to the upper right of your publication. To hide the Table of Contents box, click on the “x” in the upper right of the Table of Contents box. If you would like to access it again, click on on the first icon to the bottom left of your screen.

  • How do I turn the pages of modules in the library once I’ve clicked on them to open?

    After your module has loaded, to begin reading, click anywhere on the right edge of the book, or click on the arrow to the right of the book.

  • Viewing modules in the library

    The System University Library uses FlippingBook for you to access and read modules online. Click on the cover of the module you want to view. Please be patient… FlippingBook may take a moment to load.

Managers

  • How do I give a new employee access to The System University?

    Email us at help@thesystemuniversity.com with the counselor’s work email address, and we will enroll them. Tell us in that email if you would like to start them with The System’s standard curriculum. They will receive an email with their log-in information and instructions.

  • How do I know what classes to assign my counselors to take?

    Counselors are required to compete all online courses. However, The System University has a recommended order of classes that will be most beneficial. In addition, managers may want to have counselors who have already taken and passed an online course to re-take it for various reasons. Click on the “Class Schedule” link to the left to see the recommended class schedule.

My question isn't listed here.

If your question isn’t listed above, please send a detailed message describing the problem you are encountering to help@thesystemuniversity.com.