4-3-2-1, 3+2=My Favorite 5, Perfect 10 :
Learn about Gary O’Sullivan’s 4-3-2-1 concept and how to identify which prospecting methods work for you, and how many of those methods to use on a daily basis.
Instructor: Greg
Course description. >
Caskets :
Learn the basics of casket construction, design, and personalization.
Instructor: Marcia
The Closing Process (Closing) :
Learn different closing techniques and why closing is a process that occurs throughout the presentation, and not just at the end.
Instructor: Jan
Creating A Meaningful Memorial :
Learn how to interact with a family to help them create a special and meaningful memorial for their loved ones.
Instructor: David
Cremation Glossary of Terms :
Product Knowledge Series.
Instructor: Jan
Deed or Certificate Delivery (Prospecting) :
Learn how to properly handle and deliver cemetery deeds and certificates.
Instructor: Greg
Funeral Glossary of Terms :
Product Knowledge Series.
Instructor: Jan
Important Cemetery Decisions :
Featuring Gary O’Sullivan. Counselors will learn how to properly interact with a family and compare mausoleum to ground burial.
Instructor: Gary
Interviewing & Hiring (Manager Course) :
Learn how to choose the right candidates, interview, and hire.
Instructor: Jan
Living Will Kit Presentation :
Counselor Fast Start Series.
Instructor: Jill
Office Inquiries (Service Marketing) :
Office Inquiries is a Service Marketing course in the Counselor Fast Start Series. In this course, counselors will learn the importance of bringing visitors into the office, and how service turns into sales.
Instructor: David
On-Site Marketing (Prospecting) :
Learn how to approach prospective clients in daily, real life scenarios.
Instructor: Greg
Outer Burial Containers & Vaults :
Product Knowledge Series.
Instructor: Peter
Park Roaming & ASSAY Program (Service Marketing) :
Park Roaming is a Service Marketing course in the Counselor Fast Start Series. In this course, counselors will learn how to approach visitors that come to the cemetery and how to engage them in conversation.
Instructor: David Shipper
The Personal Goal Planner :
Co-Creator of “The System” Gary O’Sullivan leads this class, where you will learn how to set and follow daily, weekly, monthly and yearly goals to help you achieve sales success.
Co-Instructor: Cindy
The Personal Planning Organizer Part 1 :
Gary O’Sullivan explains the purpose of The Personal Planning Organizer and the key points to make to families.
Instructor: Gary
The Personal Planning Organizer Part 2 :
Gary O’Sullivan gives the Personal Planning Organizer presentation to a family. Watch and learn as Gary takes the family through each page of the organizer, explaining the benefits of pre-planning along the way.
Instructor: Gary
The Pre-Need Presentation :
Featuring Gary O’Sullivan. Counselors will learn how to properly interact with a family and explain the importance of planning in advance of need.
Instructor: Gary
Project Update Completion Program (Prospecting) :
Learn the importance of keeping client files up to date and the benefits of presenting clients with new services.
Instructor: Cindy
Recruiting for Success (Manager Course) :
Understand the importance of keeping a fully staffed sales team by consistently recruiting.
Instructor: Jan
Referrals (Prospecting) :
Learn how to make asking for referrals a habit.
Instructor: Greg
The Secret Number (Manager Course) :
Learn The Secret Number method to help your team reach sales goals.
Instructor: Sam
Urns :
Urns is a course in the The System University’s Product Knowledge Series. Learn or refresh your knowledge of the basics of urn knowledge, design, and personalization.
Instructor: Marcia
The Value of Memorialization :
Learn the importance of memorializing loved ones and see examples of memorials that have impacted the country.
Instructor: David Shipper
