Online Pre-Need Classes

The System University is a complete, online pre-need sales training method with online pre-need classes for counselors and managers available, with more being added. Below you will find the current online pre-need classes. To view detailed description of all of the course components, click on Course Description next to each class listed below.
4321

4-3-2-1, 3+2=My Favorite 5, Perfect 10 :
Learn about Gary O’Sullivan’s 4-3-2-1 concept and how to identify which prospecting methods work for you, and how many of those methods to use on a daily basis.
Instructor: Greg 
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caskets

Caskets :
Learn the basics of casket construction, design, and personalization.
Instructor: Marcia

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closing process

The Closing Process (Closing) :
Learn different closing techniques and why closing is a process that occurs throughout the presentation, and not just at the end. 
Instructor: Jan 

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Creating A Meaningful Memorial :
Learn how to interact with a family to help them create a special and meaningful memorial for their loved ones.
Instructor: David

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cremation of glosary terms

Cremation Glossary of Terms :
Product Knowledge Series.
Instructor: Jan

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certificate of deed

Deed or Certificate Delivery (Prospecting) :
Learn how to properly handle and deliver cemetery deeds and certificates.  
Instructor: Greg 

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funeral glosary of terms

Funeral Glossary of Terms :
Product Knowledge Series.
Instructor: Jan 

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important cemetery

Important Cemetery Decisions :
Featuring Gary O'Sullivan. Counselors will learn how to properly interact with a family and compare mausoleum to ground burial.
Instructor: Gary

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interviewing
Interviewing & Hiring (Manager Course) :
Learn how to choose the right candidates, interview, and hire.
Instructor: Jan

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kitt
Living Will Kit Presentation :
Counselor Fast Start Series.
Instructor: Jill

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office inquiries2
Office Inquiries (Service Marketing) :
Office Inquiries is a Service Marketing course in the Counselor Fast Start Series. In this course, counselors will learn the importance of bringing visitors into the office, and how service turns into sales.
Instructor: David

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onsite

On-Site Marketing (Prospecting) :
Learn how to approach prospective clients in daily, real life scenarios. 
Instructor: Greg 

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outer burial

Outer Burial Containers & Vaults :
Product Knowledge Series. 
Instructor: Peter 

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park roaming

Park Roaming & ASSAY Program (Service Marketing) :
Park Roaming is a Service Marketing course in the Counselor Fast Start Series. In this course, counselors will learn how to approach visitors that come to the cemetery and how to engage them in conversation. 
Instructor: David Shipper 

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the daily

The Personal Goal Planner :
Co-Creator of “The System” Gary O’Sullivan leads this class, where you will learn how to set and follow daily, weekly, monthly and yearly goals to help you achieve sales success.
Co-Instructor: Cindy 

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personal planning

The Personal Planning Organizer Part 1 :
Gary O’Sullivan explains the purpose of The Personal Planning Organizer and the key points to make to families.
Instructor: Gary

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personal planning 2

The Personal Planning Organizer Part 2 :
Gary O’Sullivan gives the Personal Planning Organizer presentation to a family. Watch and learn as Gary takes the family through each page of the organizer, explaining the benefits of pre-planning along the way.
Instructor: Gary

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preneed presentation

The Pre-Need Presentation :
Featuring Gary O'Sullivan. Counselors will learn how to properly interact with a family and explain the importance of planning in advance of need.
Instructor: Gary

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project update

Project Update Completion Program (Prospecting) :
Learn the importance of keeping client files up to date and the benefits of presenting clients with new services. 
Instructor: Cindy 

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recruiting for success
Recruiting for Success (Manager Course) :
Understand the importance of keeping a fully staffed sales team by consistently recruiting.
Instructor: Jan  

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referrals

Referrals (Prospecting) :
Learn how to make asking for referrals a habit. 
Instructor: Greg

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the secret

The Secret Number (Manager Course) :
Learn The Secret Number method to help your team reach sales goals.  
Instructor: Sam

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urns

Urns :
Urns is a course in the The System University’s Product Knowledge Series. Learn or refresh your knowledge of the basics of urn knowledge, design, and personalization.  
Instructor: Marcia

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The Value of Memorialization :
Learn the importance of memorializing loved ones and see examples of memorials that have impacted the country.
Instructor: David Shipper

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