
4-3-2-1, 3+2=My Favorite 5, Perfect 10 :
Learn about Gary O’Sullivan’s 4-3-2-1 concept and how to identify which prospecting methods work for you, and how many of those methods to use on a daily basis.
Instructor: Greg
Course description. >

Caskets :
Learn the basics of casket construction, design, and personalization.
Instructor: Marcia

The Closing Process (Closing) :
Learn different closing techniques and why closing is a process that occurs throughout the presentation, and not just at the end.
Instructor: Jan

Creating A Meaningful Memorial :
Learn how to interact with a family to help them create a special and meaningful memorial for their loved ones.
Instructor: David

Cremation Glossary of Terms :
Product Knowledge Series.
Instructor: Jan

Deed or Certificate Delivery (Prospecting) :
Learn how to properly handle and deliver cemetery deeds and certificates.
Instructor: Greg

Funeral Glossary of Terms :
Product Knowledge Series.
Instructor: Jan

Important Cemetery Decisions :
Featuring Gary O’Sullivan. Counselors will learn how to properly interact with a family and compare mausoleum to ground burial.
Instructor: Gary

Interviewing & Hiring (Manager Course) :
Learn how to choose the right candidates, interview, and hire.
Instructor: Jan

Living Will Kit Presentation :
Counselor Fast Start Series.
Instructor: Jill

Office Inquiries (Service Marketing) :
Office Inquiries is a Service Marketing course in the Counselor Fast Start Series. In this course, counselors will learn the importance of bringing visitors into the office, and how service turns into sales.
Instructor: David

On-Site Marketing (Prospecting) :
Learn how to approach prospective clients in daily, real life scenarios.
Instructor: Greg

Outer Burial Containers & Vaults :
Product Knowledge Series.
Instructor: Peter

Park Roaming & ASSAY Program (Service Marketing) :
Park Roaming is a Service Marketing course in the Counselor Fast Start Series. In this course, counselors will learn how to approach visitors that come to the cemetery and how to engage them in conversation.
Instructor: David Shipper

The Personal Goal Planner :
Co-Creator of “The System” Gary O’Sullivan leads this class, where you will learn how to set and follow daily, weekly, monthly and yearly goals to help you achieve sales success.
Co-Instructor: Cindy

The Personal Planning Organizer Part 1 :
Gary O’Sullivan explains the purpose of The Personal Planning Organizer and the key points to make to families.
Instructor: Gary

The Personal Planning Organizer Part 2 :
Gary O’Sullivan gives the Personal Planning Organizer presentation to a family. Watch and learn as Gary takes the family through each page of the organizer, explaining the benefits of pre-planning along the way.
Instructor: Gary

The Pre-Need Presentation :
Featuring Gary O’Sullivan. Counselors will learn how to properly interact with a family and explain the importance of planning in advance of need.
Instructor: Gary

Project Update Completion Program (Prospecting) :
Learn the importance of keeping client files up to date and the benefits of presenting clients with new services.
Instructor: Cindy

Recruiting for Success (Manager Course) :
Understand the importance of keeping a fully staffed sales team by consistently recruiting.
Instructor: Jan

Referrals (Prospecting) :
Learn how to make asking for referrals a habit.
Instructor: Greg

The Secret Number (Manager Course) :
Learn The Secret Number method to help your team reach sales goals.
Instructor: Sam

Urns :
Urns is a course in the The System University’s Product Knowledge Series. Learn or refresh your knowledge of the basics of urn knowledge, design, and personalization.
Instructor: Marcia

The Value of Memorialization :
Learn the importance of memorializing loved ones and see examples of memorials that have impacted the country.
Instructor: David Shipper