Product Knowledge Series

What It Is: New counselors will learn basic information about the profession, and how to speak with families in easy-to-understand terms.

The Product Knowledge Series Includes:

  • A photo‐filled Encyclopedia of Cemetery, Cremation and Funeral Terms: A basic glossary of terms.
  • Caskets & Urns: A complete guide explaining casket and urn features, materials and price points. Includes a CD PowerPoint ideal for classroom training.
  • Outer Burial Containers & Vaults: A complete guide fully explaining types of vaults and materials used. Includes a Vault Comparison Chart across major brand lines.


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