urntitleCLASS: In this module, counselors will be guided through an interactive course where they’ll learn the basics of urn construction, design, and personalization. Once the module is complete, counselors will be quizzed over the material. The quiz is comprised of 10-15 multiple choice, true/false, and fill-in-the-blank style questions. Counselors will have 10 minutes to complete the quiz and are required to score at least an 85% to pass the course. The quiz may be retaken by simply clicking the “Retry Quiz” button on the quiz results slide. Go to course.

SUMMARY: Urns is a course in the The System University’s Product Knowledge Series. Learn or refresh your knowledge of the basics of urn knowledge, design, and personalization.


Another resource for this module is the flashcard set. Flashcards are helpful for memorizing scripts and speaking points. Ask your manager for your set of flashcards.