CLASS: In this module, counselors will watch as Gary O’Sullivan presents the Pre-Need Presentation to a family. Counselors will learn how to properly interact with a family and explain the importance of planning in advance of need. There is no quiz for this material. Go to course.

SUMMARY: In this video module, Gary O’Sullivan presents the Pre-Need Presentation. Instructor: Gary O’Sullivan

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Another resource for this module is the flashcard set. Flashcards are helpful for memorizing scripts and speaking points. Ask your manager for your set of flashcards.